Our warehouse is located in Ottawa, but we do not have a storefront and do not offer “in-store purchases”. We do offer a local pickup option for orders placed on our website. Please see more details about local pickup here.

We usually ship orders the same business day they are placed (cut-off time 2pm EST), and do our best to reply to support inquiries and questions as soon as possible.

Please use the form below to send your question, feedback or suggest a product that you cannot find on our website.

  • Before contacting us, please check the FAQ page and read our return policy.
  • If the question pertains to an order, please include the order number as well as your description of the issue and the trouble-shooting steps you’ve taken.